What Happens When I Place an Order?

Please review all information carefully before placing your order, especially your shipping address information. We are not able to make changes to your order once it has been submitted. You will have a short window to cancel your order before it begins processing.

When you place your order, your form of payment will be authorized and charged immediately.  This will allow us to quickly prepare your order and get it to you as soon as possible.  We only take orders for items that we have stock of, however items may be cancelled after the order is placed for various reasons.

Can I Change or Cancel My Order?

Yes, in order to get your product to you as fast as possible, you will only have 30 minutes from the time that you placed your order to cancel before it begins processing.  We will automatically refund you for your cancelled order. 

When Will I Be Charged?

When you place your order, your form of payment will be authorized and charged immediately.  This will allow us to quickly prepare your order and get it to you as soon as possible. 

Accepted Pay Methods and Pay Method Issues

Accepted Pay Methods We accept orders with Mastercard, Visa, American Express, Discover, JCB, Elo, Diners Club International, PayPal, Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, Facebook Pay, and ENJ5 Gift Cards issued in USD.

Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try a new payment method and contact your financial institution for more information regarding the decline.

Inventory Information

We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can order these items to reserve your favorite color or size. We will ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item's replenishment date changes or the item cannot be fulfilled for any reason. Backordered items cannot be expedited and will ship with Standard Shipping once they arrive at our warehouse. You will receive a Shipping Confirmation email with tracking as soon as it's on the way.

California Proposition 65

Some products such as phone accessories, electrical cords, upholstered items, sunglasses, and vegan/faux leather will expose you to substances identified within the California Prop 65 list of chemicals. Exposure to these chemicals like lead/and or other substances are known in the State of California to cause cancer, birth defects, and other reproductive harm.